Our Guarantees - 90 days and more!

Our guarantees are here to protect the consumer; "You" and Buddy's Creative Design; "Us". Below is all our guarantees that we offer.

From Us To You (to stay current)!

It's our promise to you to stay up with the current technology. We will keep our software up to date and make sure that everything is secure, 24/7. If you are aware of upcoming technology that you believe we should be aware of, shoot us a message.

To stay online!

We are a services company that offer domain registration/transfer, website design and domain hosting, and it's hard to be one if we aren't online. So, our promise to you is that we'll continue pouring our blood, sweat, and tears into everything we do. We will be online, simple as that, oh, did I mention we will be online 24 hours a day? So no matter what time you decide to contact us, someone will be here to take care of you!

To support you!

Our job isn't over by keeping things running stable; we will answer all your questions in a timely manner. We are here all the time, this company doesn't sleep.

To honor our pricing!

There's never going to be any trickery here. We strive to keep our word. We aren't going to charge you for more than what you agreed upon. There is no nickel and dimming operation behind Buddy's Creative Design, we work for our money. If you ever have an issue with your pricing, let us know and we'll work with you to get the issue straightened out.

To be competitive!

We don't live our lives in a box closed off from the rest of the world. We are aware of what is going on and what other companies are doing in the domain, design and hosting business. It is our goal to be the leaders in the industry, but if there is something that another company is doing and it works, you have our word that we'll not only do what they are doing but we'll make it that much better.

To be honest!

Honesty is the best policy, and it's one that we choose to live by. You have our word that we'll be honest to you and not try to deceive you or take advantage of you. This is a simple value, and we think the title stands for itself. We will be straight up, simple as that. If there is ever a reason that you feel that we've been dishonest, please feel free to contact our management.

To listen!

We don't just claim to listen to our clients, we actually do! If you have a suggestion for us, you can easily contact us by using our form at our contact us page and we will take your concerns seriously and professionally. Whether it is a feature request or an issue with a staff member, or really anything, rest assured that we will be there to make sure you get the one on one attention you deserve. At Buddy's Creative Design you aren't a number, you're OUR client! And without you, we wouldn't be here today, so we are definitely going to make it our ambition to make you feel like a VIP!

90 Day Money Back Guarantee!

If you are unsatisfied with your Buddy's Creative Design account for any reason, we will gladly refund your account. The nintey (90) day money back guarantee starts from the date of the purchase as reflected on your receipt/invoice.

The money back guarantee does NOT apply to domain registrations, setup fees, or to products combined in one account, it ONLY applies to our website design creation and hosting packages. Domain names are like property, once we have registered them for you, we can not undo the registration hence we cant offer a refund for them, this also applies to names registered incorrectly as a result of your having made a mistake during the sign-up process. Please make sure you check the name you have filled in before you proceed to make payment. If you received a domain name for free with your design package, and cancel your account, a $9.95 (depending on the TLD: the dot and the word that follows it, also depends on the price, and prices are subject to change) fee will be applied to compensate for the price of the domain name registration.

In order to qualify for the money back guarantee, you must submit your request within the initial ninety (90) days of your account to our support staff. *Certian restrictions apply and monies already rendered are non-refundable in certian conditions, depending on the contract setup for each client.

Restrictions!

Credits shall not be provided to YOU in the event that YOU have no service availability resulting from the following 3 reasons:
  • Reason 1: Scheduled maintenance
  • Reason 2: YOUR behavior or the performance or failure of YOUR equipment, facilities, software, scripts, code, or applications
  • Reason 3: Circumstances beyond Buddy's Creative Design's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of YOUR service

Limitations!

On-line problems occur continuously. There might come a time when you cannot access your service or any other service. This is not necessarily due to a failure of Buddy's Creative Design hardware. Buddy's Creative Design's monitoring agents are the sole determinate of the uptime of our service, and not any one client's experience.

Resource Usage!

Buddy's Creative Design allocates the advertised space and resources per customer. In rare cases, Buddy's Creative Design may find a customer to be using server/network resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Buddy's Creative Design reserves the right to impose the High Resource User Policy for the consideration of all customers.

Buddy's Creative Design reserves the right to discontinue/suspend services without notice should any hosting account exceed CPU, database, and network thresholds on our servers which may cause service interruption to other customers. Please read all legal documents to fully understand our rights and yours!

Changes To Our Guarantee Policy!

If we decide to change our guarantee policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Guarantee Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on October 20, 2014

Contacting Us About Our Guarantees!

Buddy's Creative Design
c/o Guarantee Department
122 US HWY 20 S SPC 5
Thermopolis, WY 82443
USA (307) 921-8842
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